SHIPPING & RETURNS
Shipping Fees & Delivery Services:
|Service||Rate per order||Time frame|
|Standard UPS Ground||$9.95||4-8 days|
|UPS 3 Day Select||$17.95||3 days|
|UPS 2nd Day Air
|UPS Next Day Air||$29.95||2 day|
Following credit card authorization and verification, you will receive your order within approximately 4-8 days (Monday through Friday). This timeframe does not include weekends or holidays. Please note; our shipping warehouse is located in Los Angeles. If your shipping address is within California, you will generally receive your package within 2-3 days.
Orders placed before 2:00 PM EST will arrive within 2-3 days (excluding holidays and weekends); pending credit card authorization and verification.
Orders placed for overnight service before 2:00 PM EST will ship out the day ordered and will arrive the next day (excluding holidays and weekends); pending credit card authorization and verification. Please note, at this time Saturday delivery is not available.
Extended Air Service (Alaska/Hawaii/Puerto Rico)
Following credit card authorization and verification, you will receive your order within approximately 2-3 days (Monday through Friday). This timeframe does not include weekends or holidays.
At this time Saturday delivery service is not available.
At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.
Orders over $500 are subject to adult signature upon delivery.
RTA accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 10 days of your order receipt. All products must be returned in its original packaging and with all related accessories included. Items in gift sets may not be separated and must be returned complete in its original packaging. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Please note, original shipping fees are non-refundable.
For more information, please contact our customer service department.
All Sale Merchandise is Final Sale.
No returns or exchanges. Previous purchases are not eligible for discount. Sale items are ineligible for price adjustments.
HOW TO RETURN AN ITEM
Please contact us to receive a return authorization so we know to expect your package.
If you are not using the prepaid return label, make sure you send all online returns to:
14515 Alondra Blvd La Mirada CA 90638
We recommend that you choose a shipping service that allows you to track your package and that you insure your package.