Skip to main content

Your Cart

Your cart is currently empty.
Click here to continue shopping.

Returns and Shipping

What is your return policy?

Domestic and International Return Policy

Returns must be requested within 14 DAYS from when the order was placed. All items must be returned in original packaging, unworn and have all the original tags attached for return/refund consideration or authorization. ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. Original shipping and insurance charges are non-refundable. All refunds will be applied back to the original payment method. Please allow 7-14 business days for your refund to appear on your statement.

Damaged items upon receipt are returnable within the 14 day window for replacement or refund. If you have any damage related issues with your item within one year of ownership (item must be purchased through our online store or store locations only), we are happy to help with a repair or replacement, if qualified and if possible. Damaged items not purchased directly from RtAbrand.com or our store locations and after one year of purchase will not be considered for repair or replacement. We recommend caring for your items by following our care label instructions within the garment. Genuine leather items must be professionally cleaned by a specialist.

If you return a package that does not meet this criteria, it will be denied. Denied returns will not receive a refund and will be forfeited and sent back. Please note, original shipping fees are non-refundable.

If you have any other questions or concerns regarding the return policy please email shop@rtabrand.com and we can assist you.

How do I return my order?

Domestic Return and Exchange Instructions

Please click the button below to submit a return request.

Request Return or Exchange here

You will need your order number, zip code, item(s) you are returning and reason for return.

  1. Upon approval of your return request you will receive an email with an RMA, along with a pre-paid label and instructions to send the item or items back to RtA. We use FedEx or USPS for returns.
  2. RtA is not responsible for return packages lost or stolen in transit. If the package is lost or stolen in transit back to our headquarters, RtA will not issue a refund. Please be sure to securely package your return and drop off or request pick up with Fedex or USPS and be sure to get a receipt with tracking information.
  3. Exchanges will be processed when your return is received and processed. We do not reserve any sizes or styles for exchanges. If item requested for exchange has sold out before your return is processed, you will get a refund. 
  4. Refunds will be processed within 3-5 business days from delivery, after the item(s) are quality assessed by our warehouse staff. You will receive a notification once the return is received and when the refund has been processed. Depending on your payment method, the refund will process within 3-14 business days after it has been issued, perhaps sooner depending on payment method.

International Return Instructions

To process your International Return please contact the GlobalShopex Customer Service department by phone at (786) 391-48-68 or email at customercare@globalshopex.com. We will be happy to provide you with an RMA number & the instructions for returning your item.

GlobalShopex Local Numbers

  • Australia (Sydney) · Tel: (612) 9037 0252
  • United Kingdom · Tel: (020) 3371 9380
  • Japan (Tokyo) · Tel: (3) 4520 9639
  • Spain (Madrid) · Tel: (91) 829 5114
  • South Africa · Tel: (27 10) 500-2487
  • Canada (Toronto) · Tel: (416) 840 5719
  • France (Paris) · Tel: (01) 7666 0593
  • Mexico (DF) · Tel: (55) 8525 3179
  • Brazil (Sao Paulo) · Tel: (55) 21 3958 1440
  • Peru (Lima) · Tel: (1) 718 0788
  • Colombia (Bogota) · Tel: (1) 508 2859
What are my shipping options?

Shipping fees and Delivery services

Rate per order Timeframe
DOMESTIC STANDARD FREE 3-5 Business Days*
DOMESTIC OVERNIGHT $50 1 Business Day*
INTERNATIONAL Via GlobalShopex 4-8 Business Days*

*We do not ship on the weekend or U.S. holidays.

OUR WAREHOUSE IS CURRENTLY LIMITED IN STAFF DUE TO COVID-19 PANDEMIC. PLEASE EXPECT YOUR ORDER TO SHIP 3-5 DAYS AFTER PLACING IT.

Overnight shipping option is disabled as delivery services are still experiencing delays due to the Covid-19 pandemic and we cannot guarantee overnight delivery.

Saturday Delivery: At this time Saturday delivery service is not available.
Shipping Restrictions: At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.
Signature Service: All orders are subject to adult signature upon delivery.

Please note that RtA is not responsible for orders lost or stolen upon delivery, please be sure to deliver to a secure location.

If you are having trouble locating your package, please file a claim with Fedex.

Shipping Insurance

Delivery carriers are experiencing an unprecedented volume of lost shipments during the Covid-19 pandemic and influx from the winter holidays. We now offer Route package protection for your purchases. You can insure your order for a 1-5% fee on the order total (determined by quantities ordered and package size). This will ensure you are able to track your purchase in real time via Route app and file a claim should something unusual happen to your shipment. Route provides support for lost and stolen packages and refunds you for your purchase in the case you did not receive it. Again, RtA is not responsible for lost or stolen packages, so be sure to insure your order at check out by opting in to Route!

International Shipping

Rtabrand.com is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “International Checkout” option. The global checkout page will allow you to see the cost for shipping and duties and taxes upfront. You may prepay duties and taxes when you check out or, pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and shipping, and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

GlobalShopex Local Numbers

  • Australia (Sydney) · Tel: (612) 9037 0252
  • United Kingdom · Tel: (020) 3371 9380
  • Japan (Tokyo) · Tel: (3) 4520 9639
  • Spain (Madrid) · Tel: (91) 829 5114
  • South Africa · Tel: (27 10) 500-2487
  • Canada (Toronto) · Tel: (416) 840 5719
  • France (Paris) · Tel: (01) 7666 0593
  • Mexico (DF) · Tel: (55) 8525 3179
  • Brazil (Sao Paulo) · Tel: (55) 21 3958 1440
  • Peru (Lima) · Tel: (1) 718 0788
  • Colombia (Bogota) · Tel: (1) 508 2859
When will my order ship?

How long does it take to process orders?

Please be advised, we are still operating business during the Covid-19 pandemic and our warehouse has a limited staff. Orders are likely to ship 3-5 business days after placing the order. We are closed on weekends and bank holidays. Most orders are shipped within 2 business days of purchase from our Los Angeles warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 2-4 business days of its ship date if you are located within the continental U.S. If you are located in Hawaii or Alaska, it will take about 2-4 weeks. Shipping time may vary depending on verification of order.

If you need your item(s) sooner, please select an expedited shipping option. Shipping times may vary, but rest assured we are processing your order as quickly as possible. Any additional shipping costs are nonrefundable.

An order may be canceled if the billing and shipping address do not match or if flagged by the fraud detection team. 

Free Shipping

With our current free shipping promotion all domestic orders shipping within the U.S.A. receive free standard shipping.

Standard Delivery

Following credit card authorization and verification, you will receive your order within approximately 2-6 days (Monday through Friday). This timeframe does not include weekends or holidays. Please note; our shipping warehouse is located in Los Angeles. If your shipping address is within California, you will generally receive your package within 1-3 business days. RtA is not responsible for packages that are stolen or lost in transit. Please be sure to deliver to a secure location.

Rush Delivery

Orders placed before 3:00 PM PST will arrive within 2-3 days (excluding holidays and weekends); pending credit card authorization and verification.

Overnight Delivery

Orders placed for overnight service before 3:00 PM PST will ship out the day ordered and will arrive the next day (excluding holidays and weekends); pending credit card authorization and verification. Orders placed after 3:00 PM PST will ship the following business day. Please note, at this time Saturday delivery is not available.

Questions?

Please contact shop@rtabrand.com if you have any additional questions regarding shipping and returns.